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Terms and Conditions

1. About Us

Union Freight is a UK-based logistics provider offering:

  • Freight forwarding (road, sea, and air)

  • Customs clearance services

  • Warehousing and storage solutions

We operate in accordance with the
British International Freight Association Standard Trading Conditions (BIFA STC).

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2. Our Role

Unless agreed otherwise in writing, Union Freight acts as a freight forwarding agent.

This means:

  • We arrange transport and logistics services on your behalf

  • We may subcontract services to trusted third-party carriers

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3. Where We Operate

We provide services:

  • Across the UK

  • Internationally (subject to regulations and restrictions)

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4. Customer Responsibilities

As our customer, you agree to:

  • Provide accurate and complete documentation

  • Ensure compliance with customs regulations

  • Pay all applicable duties, taxes, and charges

You are responsible for any issues caused by incorrect or incomplete information.

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5. Payment Terms

  • Payment is due within 30 days from invoice date

  • Late payments may result in:

    • Interest charges (4% above Bank of England base rate)

    • Fixed recovery fees under UK law

We reserve the right to:

  • Suspend services for unpaid invoices

  • Withdraw credit facilities at any time

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6. Lien on Goods

We reserve the right to retain possession of goods until all outstanding charges are paid.

If payment is not received, we may sell goods to recover costs.

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7. Insurance

Goods are not insured automatically.

We can arrange insurance upon request at an additional cost.

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8. Liability

Our liability is limited in accordance with:

  • BIFA Standard Trading Conditions

  • Applicable international conventions (including CMR for European road transport)

We are not responsible for:

  • Indirect or consequential losses

  • Delays outside our control

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9. Claims

All claims must be:

  • Submitted in writing

  • Within 7 days of service completion

Claims submitted outside this period may not be accepted.

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10. Additional Charges

You may be liable for additional costs, including:

  • Storage fees

  • Demurrage

  • Detention charges

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11. Dangerous Goods

You must declare any hazardous or dangerous goods.

We reserve the right to refuse or handle such goods at your risk if not properly declared.

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12. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Strikes

  • War or political disruption

  • Government restrictions

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13. Data Protection

We process personal data in line with UK GDPR.

Your information is used only for:

  • Service delivery

  • Legal and regulatory compliance

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14. Indemnity

You agree to indemnify Union Freight against any losses resulting from:

  • Incorrect instructions

  • Failure to comply with regulations

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15. Governing Law

These Terms are governed by the laws of England and Wales.

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16. Acceptance of Terms

By using our services, you confirm that you:

  • Accept these Terms & Conditions

  • Agree to the BIFA Standard Trading Conditions

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